Kanamé is one place for your messages, bookings, contacts, posts and payments. This is a two-minute tour of where each of those lives, so the rest of this help centre makes sense.
Sign in
- Go to connect.kanameplatform.com and sign in with the email and password from your welcome email.
- The first time you sign in, Kanamé may email you a six-digit security code. Enter it and you’re in.
- Forgot your password? Select Forgot password? on the sign-in page and follow the email.
The menu on the left
Everything you’ll use is in the menu down the left side. The ones that matter day to day:
- Dashboard: a snapshot of your business, updated on its own.
- Conversations: every text, email, chat and social message, in one inbox.
- Calendars: your appointments and who’s booked in.
- Contacts: everyone you’ve ever spoken to, with their history.
- Payments: invoices, payment links and what’s been paid.
- Marketing: social posts, and emails or texts to your list.
- Sites: your website.
- Reputation: review requests and replies.
- Settings, at the very bottom: your profile, your team and your connected accounts.
Search and the top bar
- Search, at the top of the menu (or press ⌘K on a Mac, Ctrl K on Windows), finds a contact, a conversation or a page by name.
- The lightning bolt beside search opens Quick Actions: add a contact, book an appointment or send a review request, from anywhere.
- Top right, the bell shows your notifications and the question mark opens help.
- Your profile photo at the far right opens your own settings and signs you out.
Your dashboard
The dashboard is the first thing you see. It’s a snapshot of your business, and the numbers update on their own as messages arrive and bookings are made, so there’s nothing to refresh.
Use the date picker at the top to look at a different period. To change what it shows, select Edit dashboard at the top right.
Where to get help
- Support Center in the left menu opens this help centre. On a smaller screen you may need to scroll the menu down to see it.
- Can’t find the answer? Select Get help at the top of any help centre page, tell us what’s happening, and add a screenshot if it helps. We’ll get back to you within one business day.
Where to go next
- Set up your profile and notifications: your photo, your password and which alerts reach your phone.
- Answer your messages in one inbox: the screen you’ll use most.
- Install the Lead Connector app: the same account, on your phone.