Connecting your Google Business Profile (GBP) page to Kanamé pulls customer messages and reviews into the same Conversations and Reputation panels you use for SMS, email, and chat. This guide covers connecting GBP pages, managing the customer interactions that come in, and adjusting which pages are connected.

Connecting your Google Business Profile

Connect GBP through Settings → Integrations → Google. You’ll authenticate with the Google account that owns your business profile and select the page (or pages) to connect.

If you manage multiple business locations, you can connect multiple GBP pages to the same Kanamé account in one pass. Each page is tagged in the platform so messages and reviews are clearly labeled by location.

Note: the Manage Pages option only appears after the initial GBP integration is in place.

Managing customer interactions

Once GBP is connected, three streams flow into Kanamé:

Messages

When a customer messages your GBP page through Google’s chat, the message lands in Conversations. You can reply directly from Kanamé, and the outbound message goes out through Google’s API to the customer.

If multiple GBP pages are connected, each conversation is labeled with the page name — useful for identifying which location a customer is reaching out about.

Ratings and reviews

Reviews appear in Reputation → Reviews. You can view, track, and respond to every review from connected GBP pages in one place. Each review is also labeled with the source page.

If you have multiple GBP pages, configure a review-request link for each one and pick a primary page. This lets you send contacts a one-click review-request URL and get more Google reviews flowing in.

Configure the per-page review link in Settings → Reputation Management → [Page].

Managing connected GBP pages

Adding a page, removing one, or adjusting messaging/call tracking settings is done from the Manage Pages screen.

  1. Settings → Integrations → Google → Manage Pages.
  2. To add a page: click Add Page and authenticate with the Google account that owns it.
  3. To remove a page: select it and click Remove.
  4. To change messaging or call tracking: toggle the relevant settings and click Update.
  5. Click the Refresh icon to verify the connection status updated.

Note: changes you make at the page level only affect data going forward — historical messages and reviews stay in place.

Troubleshooting

If a page won’t connect, the most common causes are:

  • The Google account you authenticated with doesn’t own or manage the GBP page.
  • GBP messaging is disabled at the Google side — turn it on in your GBP dashboard first.
  • The GBP page is unverified by Google — verify it before connecting. For other issues, see the GMB troubleshooting guide.

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