A text gets read within minutes. For a last-minute opening, a closure, or a reminder the day before, a text to the right group beats an email. Keep it short and send it to people who’ve said yes to texts.
Pick who gets it
- Select Contacts in the left menu.
- Narrow the list to the people you want: select Filters and pick a tag, or search for them. Then tick the box next to each person, or Select all at the top.
- In the bar that appears above the list, select Send SMS.
Write and send
- Type your message. Keep it under about 160 characters so it arrives as one text.
- To use the person’s name, select Custom values and insert First name. Each person gets their own.
- Choose when to send: Send all at once, Schedule for a date and time, or Drip to send in batches over a few hours, which is kinder to your reply inbox.
- Select Send.
Only text people who expect it: A text campaign should go to customers and people who’ve opted in. Anyone can reply STOP, and Kanamé will stop texting them automatically. Texting people who never gave you their number can get your number blocked.
See what happened
Replies land in your Conversations inbox, so answer them there. To check the send itself, select Contacts, then Bulk Actions at the top: it shows how many were sent and delivered. The same place lets you pause or cancel a scheduled send.
Where to go next
- Send an email to your list: longer messages, pictures and links.
- Answer your messages in one inbox: where the replies arrive.
- Add a contact: tags decide who’s in the group.