Automations
8 articles
- Using merge fields and custom variables Explanation of merge fields and custom variables; how to create and use them.
- Add contact info for your bot Setting up contact information fields for the AI bot; customizing prompts to collect user details; storing data.
- AI prompting 101 Basics of writing effective prompts for AI; examples of good vs. bad prompts; guidance on controlling tone and specificity.
- Appointment booking Conversation AI workflow action Automating appointment bookings using conversation AI; configuring triggers; customizing responses; best practices.
- Bot goals feature Conversation AI v2 complete guide Overview of Bot Goals feature; how to define conversation goals; tracking progress; adjusting AI behavior.
- Interactive Voice Response (IVR) guide — triggers and actions Set up IVR; triggers and actions; customize voice flows.
- List of merge fields Comprehensive list of merge fields; usage examples; customizing templates.
- Response info for your AI message Explanation of response info fields; how to interpret AI responses; customizing replies.