Happy customers rarely leave a review unless you ask. Kanamé sends the ask for you, with a direct link to your Google or Facebook review page, and brings every review back into one place so you can reply the same day.
Ask for a review
- Select Reputation in the left menu.
- Select Send Review Request at the top right.
- Start typing the customer’s name and pick them. Their phone and email fill in.
- Tick Email, SMS or both.
- Select Send Review Request. They get a short message with a link straight to your review page. The Requests tab shows what’s been sent, delivered and clicked.
Ask while it’s fresh: The best time is the same day, while the visit is still on their mind. From the Lead Connector app on your phone, the star icon at the bottom sends a request in three taps.
Reply to a review
- Select Reputation, then Reviews at the top. Google and Facebook reviews are listed together, newest first.
- Under a review, select Reply, write a few words, and post it. The reply appears on Google or Facebook under the review.
- Short of time? Generate Reply by AI drafts one for you. Read it, change anything that doesn’t sound like you, then post. Replying to every review, including the awkward ones, is one of the simplest things that lifts how your business looks when people search.
Where to go next
- Report a Google review: when a review breaks Google’s rules.
- Send a text to your list: ask a whole group at once.
- Install the Lead Connector app: review requests from your phone.