Once your Facebook page and Instagram account are connected, every Messenger message and Instagram DM lands in your Kanamé inbox next to your texts and emails. You reply from Kanamé, and the person sees it on Facebook or Instagram as normal. You’ll need the Facebook login that manages your business page.
Before you start
Your Instagram account needs to be a professional account linked to your Facebook page. If it isn’t yet:
- On Facebook, open your page’s settings and look for Linked accounts.
- Select Instagram and sign in to connect it.
Connect your Facebook page
- Select Settings at the bottom of the left menu.
- Under Other Settings, select Integrations.
- On the Facebook card, select Connect.
- Sign in to Facebook and choose the page you want to connect. Then do the same on the Instagram card for your Instagram account.
- Approve the permissions. Kanamé needs them to read and reply to your messages.
- Back in Kanamé, make sure the switches for Messenger and Instagram messages are on.
Pick the page, not your personal profile: Messages only sync from a business page. If Facebook asks which pages to share, choose your business page and leave your personal profile unticked.
Reply from Kanamé
- Open Conversations in the left menu. Facebook and Instagram messages show in the same list, with a small Messenger or Instagram icon on the contact.
- Open one and type your reply in the box at the bottom. Kanamé picks the right channel for you.
- Select Send. The person sees your reply on Facebook or Instagram. New people who message you are added to your contacts automatically, so you have their history next time.
Where to go next
- Answer your messages in one inbox: how the inbox works once everything is connected.
- Schedule a social post: post to the same accounts from Kanamé.
- Install the Lead Connector app: reply to DMs from your phone.