Conversations
28 articles · 8 videos
- Engage website visitors in real time with live chat 02:12
- A2P 10DLC campaign approval best practices Best practices for obtaining A2P 10DLC approval; ensuring compliance; prepping application.
- Conversations FAQs Answers to frequently asked questions about conversations; general guidance. Video
- Conversations overview 04:26
- FAQ automation, slow response fix & inbox overload relief 08:24
- Forbidden message categories for SMS and MMS in the US and Canada List of prohibited content categories; compliance guidelines; example restrictions.
- How to CC carbon copy and BCC blind carbon copy for email composer Use CC/BCC in emails; customize recipients; send properly.
- How to enable WhatsApp in your account Activate WhatsApp; verify numbers; customize templates.
- How to purchase a phone number for your business Steps to purchase a new number; selecting area codes; verifying numbers.
- How to set up a dedicated sending domain within a sub-account Create dedicated sending domain; verify DNS; enable for email.
- How to set up unsubscribe links Add unsubscribe links to emails; comply with regulations.
- How to use conversation filters — bulk actions overview Filter conversations; apply bulk actions; save time.
- How to use the email risk assessment tool Check risk score of email campaigns; access tool; improve deliverability.
- Important update: WhatsApp marketing messages to US numbers paused starting April 1, 2025 Announcement about pause; reasons; suggestions for alternatives.
- Marketing opt-out button for your message template Add opt-out buttons to messages; compliance with marketing policies.
- Missed calls & after hours coverage 06:45
- Phone number settings explained Overview of phone number settings; customize caller ID; call routing options.
- Seamlessly manage your sales conversations 01:50
- Set up multi-channel communication — start engaging in minutes 02:56
- Streamline Facebook & Instagram conversations for faster response 01:36
- WhatsApp FAQs Common questions about WhatsApp integration; answers and troubleshooting.
- WhatsApp workflow integration Use WhatsApp messages in workflows; triggers and actions; customize messages.
- Why are my calls marked as spam, and how can I avoid it? Reasons calls are marked as spam; tips to reduce spam flags; best practices for number reputation.
- Workflow action log external call Log external calls into CRM; set up action; track call information.
- 21211 Invalid To Phone Number Explanation of error 21211; reasons for invalid numbers; troubleshooting steps.
- 21408 Your Account Is Not Allowed To Send Sms To This Country Or Region Explanation of error 21408; account restrictions; ways to enable messaging.
- 21661 From Number Is Not Sms Capable Explanation of error 21661; verifying number capabilities; switching numbers.
- 21614 To Number Is Not A Valid Mobile Number Explanation of error 21614; verifying mobile numbers; alternate solutions.