Sync your Gmail or Outlook email

Connect your own Gmail or Outlook and the emails you exchange with your contacts show up in two places: your normal inbox, and the contact’s conversation in Kanamé. You can reply from either. Each person on your team connects their own email from their own login.

Connect your email

1. Select Settings at the bottom of the left menu, then My Profile.
2. Select the Email and conversations tab.
3. Under Email (2-way sync), choose Gmail or Outlook, then select Connect.
4. Sign in to the email account and approve every permission it asks for. Kanamé needs to read and send email to keep the two in sync.
5. Back in Kanamé, your address now shows as connected.

What syncs, and what doesn’t

• Emails you send from Kanamé go out from your own address and appear in your Sent folder.
• Replies from your contacts land in the contact’s conversation in Kanamé and in your inbox.
• Emails from people who aren’t contacts yet stay in your inbox only. Add them as a contact and the next email syncs.
• Attachments up to 25 MB on Gmail, and 3 MB on Outlook, come through.
• Gmail allows about 500 emails a day through a connected account. Sending to your whole list is a different tool: see Send an email to your list.

Send an email from Kanamé

1. Open Conversations in the left menu and pick the person.
2. In the box at the bottom, choose Email as the channel.
3. Write your message and select Send. It goes from your connected address, with your signature.

Change or disconnect

On the same Email and conversations tab:

• Update swaps the connected address for a different one without losing anything.
• Disconnect stops the sync. Emails already in Kanamé stay there.

Where to go next

• Answer your messages in one inbox: where your synced emails appear.
• Copy someone on an email: CC and BCC from Kanamé.
• Connect your Google or Outlook calendar: the other half of the same setup.